Cisco Technical Support
By Cisco Systems, Inc.
The Cisco Technical Support cellular application for Android simplifies community upkeep, saving you time by offering instruments to assist troubleshoot points, analysis products, update create support circumstances, monitor RMAs, and manage your set up base anyplace, anytime! Love the app? Let us know. Your suggestions and reviews help drive new features in the app.
The Cisco Technical Support cell utility is type of a virtual library, offering customers access to set up and configuration guides, data sheets, and command reference guides for greater than 7,000 merchandise including:
• ASR ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN shoppers (AnyConnect), and Firewalls
• Collaboration merchandise (WebEx, Telepresence Video Endpoints, Call Manager, Jabber)
• Data Center merchandise (Nexus Switches, UCS Servers)
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals throughout the Cisco Support Communities. Ask and reply questions, gain popularity, and more!
• View product-specific support content material for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice cellular push notifications
• Access to the Cisco Reseller Locator positioned in Tools
• Bookmark your favourite RSS feeds, and video channels in My Shortcuts
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for data on the means to arrange this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases RMAs:
• View, Edit and Create support instances and track return RMAs
• Access help case notes and attachments (txt, pdf, xls, ppt, doc, and picture file types)
• Receive support case updates through cellular push notifications
• My Notifications shops your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer through phone or email
• Bookmark urgent assist circumstances for straightforward reference from My Shortcuts
• Request case updates, case closure, and reopen cases with a single tap
Support Contract Product Coverage Information:
• View contract data and set expiration reminders with My Contracts
• Use the embedded bar code scanner to easily lookup product coverage particulars by serial number with Check Device Coverage
• Validate and replace an set up using your present location
• Manage your set up base (view EoX, guarantee and protection status) for up to 10,000 devices with My Devices
• Access to Contract Renewal, Last Day of Support, and End-of-Life reviews in My Devices
Bug Search Tool:
• Access to the Bug Search Tool to assist with danger management, product upkeep, and troubleshooting
• Bookmark software program bugs for straightforward access from My Shortcuts
• Research Cisco software program bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet consumer for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or wish to present feedback? Send us an e mail at: [email protected]
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